Privacy Policy

This explains what we collect, why, and what you can ask us to do with it.

1. What we collect

• Details you give us: your phone number(s), email address and name.
• ID numbers (such as a national ID or passport) added for you by a VouchMorph agent.
• The accounts, wallets and cards you link, and the transactions you make.
• Technical information such as your device type and the address you connect from.

2. Why we use it

• To move money when you ask us to, and to show you your history.
• To confirm who you are and keep your account secure.
• To meet legal duties, including anti-money-laundering checks.

3. Who we share it with

Only the banks, wallets and card issuers needed to complete what you asked for, and the Bank of Botswana, the Financial Intelligence Agency or a court where the law requires it. We do not sell your information.

4. How long we keep it

For as long as your account is open, and afterwards for the period the law requires us to keep financial records.

5. Your rights

Under the Data Protection Act, 2024 you may ask what we hold about you, ask us to correct it, and object to some uses. Contact us through Help in the app.

6. Complaints

If you are not satisfied with how we handle your information you may complain to the Information and Data Protection Commission.